It’s been a busy week at Opus. The hotel has been sold out all week. Well, almost. The holy grail of the hotel business is the “perfect fill”, when every room is occupied and no guests are relocated. It’s proven elusive this week.
Relocating is the hotel industry’s equivalent of an airline bumping a passenger. But [...]

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People often think that being a general manager is a glamorous life.It certainly has its moments, but sometimes it’s like having your dream job at Disneyland – in the accounting office. You know you work for Disney because you see the logo on every bill you send out. And you can tell people you work [...]

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People often ask me about the strangest request I’ve had as a hotel manager. Having been in the business for over 12 years, I’ve encountered my share. The one that comes to mind happened recently, here at Opus.
A woman – a seemingly rational, articulate, sane woman – contacted me to ask if it would be [...]

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So. A hotel manager’s blog. Maybe a first in the industry, likely not the last. This blog is inspired by a series of columns I wrote in the National Post about the daily life of a hotel manager. There is an enormous amount of interest in the behind-the-scenes workings of luxury hotels. Or so I [...]

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